Medical Information and Safety Reporting

Medical Information Enquiries

If you have a question about one of our medicines, our Medical Information team can assist.

We provide scientific and medical information about our products to healthcare professionals and members of the public.

Email: info@pharmaq.co.za
Telephone (Business Hours): +27 12 004 3402

Business Hours:
Monday – Friday: 08:00 – 16:00

Please include the following information where possible:

• Name of the medicine
• Your question or request for information
• Your contact details

Important:
Our Medical Information team cannot provide individual medical advice or treatment recommendations. For personal medical concerns, please consult your doctor, pharmacist, or other healthcare professional.

 

Report a Side Effect (Adverse Drug Reaction)

The safety of patients using our medicines is very important to us.

If you experience any side effects while taking one of our medicines, please report them. Reporting side effects helps us to monitor the safety of medicines and protect patients.

You can report side effects to our Pharmacovigilance team:

Email: pv@pharmaq.co.za
Telephone (Business Hours – Switchboard): +27 12 004 3402

Business Hours:
Monday – Friday: 08:00 – 16:00

 

Urgent Safety Reports Outside Business Hours

For urgent safety concerns outside business hours, please contact:

After-hours Pharmacovigilance Contact:
+27 82 604 5183 / +27 79 922 7223

Please provide as much of the following information as possible:

• Name of the medicine
• Description of the side effect
• Age and sex of the patient
• Any other medicines being taken
• Contact details for follow-up

You do not need to have all the information to submit a report.

 

Reporting to the Authority

Side effects can also be reported directly to the South African Health Products Regulatory Authority (SAHPRA) through their pharmacovigilance reporting system.

 

Product Quality Complaints

If you wish to report a product quality complaint (for example issues with packaging, labelling, or the physical quality of a medicine), please contact us:

Telephone (Business Hours): +27 11 247 1600

If the complaint involves a possible side effect, please also report it to our Pharmacovigilance team.

 

Privacy Notice

Personal information collected in relation to medical enquiries, product quality complaints, or adverse event reports will be processed for pharmacovigilance, product safety monitoring, and regulatory compliance purposes.

Information may be shared with regulatory authorities, including the South African Health Products Regulatory Authority, where required by law.

All personal information will be processed in accordance with the Protection of Personal Information Act (POPIA).

 

Emergency Medical Advice

If you believe you are experiencing a medical emergency, please contact your doctor, pharmacist, or emergency services immediately.